Overview
At 'NewMe.Sydney', your satisfaction is our top priority. We want you to feel confident and happy with your purchase. That's why we're here to help if you encounter any issues with your order. Please take a moment to review our Refund and Returns Policy, designed to ensure a smooth and hassle-free experience for you.
Please check your order as soon as you receive it, and if you find that the item is faulty, damaged, or incorrect, contact us right away at info.newme.sydney@gmail.com or call +61 412 190 917. We’re here to make things right and ensure your satisfaction. Please do not send your purchase back to the manufacturer.
To qualify for a return, your item must be in its original condition—unused, with tags, and in its original packaging. Please also have your receipt or proof of purchase on hand.
Return Exemptions.
Several types of goods are exempt from being returned.
Tattoo machines. We cannot accept returns due to cross-contamination concerns. All machine sales are final. However, each supplier guarantees their machines.
Sterilised items, such as cartridges/needles, pigments, sketching brushes, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If you have any questions or concerns about a specific item, please don’t hesitate to reach out to us.
Sale items.
Only regular priced items may be refunded. Sale items cannot be refunded.
Additional non-returnable items:
Gift cards,
Downloadable software products,
Some health and personal care items.
Exchanges
Please, be aware that according to Australian consumer law, refunds are not provided for purchases made due to a change of mind. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.newme.sydney@gmail.com.
Shipping returns
Once your return is approved, we’ll provide you with a return shipping label and clear instructions on how to send your item back to us. Kindly note that items returned without prior authorization will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If your refund is approved, it will be processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to complete and post the refund.
Order lost during shipping
Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.
We ship all orders using the details provided by the customer. As required by Australia Post, parcels must be lodged with full and correct delivery information. We are unable to verify or amend addresses once an order has been dispatched.
If an incorrect or incomplete address is provided and the parcel is lost, delayed, or returned, we are not responsible for the loss where we have fulfilled the order using the details supplied.
In such cases, any reimbursement will be limited to the amount recovered from the shipping provider (if applicable). Reshipping fees for returned parcels will be the responsibility of the customer.
Delivery information
In accordance with requirements introduced by Australia Post in 2026, from the 31st of May all parcels must be lodged with complete and accurate recipient information, including a valid delivery address and contact details (email address and/or phone number). Parcels may be delayed, rejected, or fail delivery if this information is missing or incorrect.Need help?
Feel free to contact us anytime with questions about returns at info.newme.sydney@gmail.com or by calling +61 412 190 917. We’re always here to help!